TY - BOOK AU - Heizer Jay TI - Operations Management SN - 9781292148656 U1 - 658.5 23 PY - 2016/// PB - Pearson Education UK KW - OCLC KW - Production management N1 - Table of contents : Cover -- Title Page -- Copyright Page -- About the Authors -- Brief Table of Contents -- Table of Contents -- Preface -- Acknowledgments -- Part One: Introduction to Operations Management -- Chapter 1: Operations and Productivity -- Global Company Profile: Hard Rock Café -- What Is Operations Management? -- Organizing to Produce Goods and Services -- The Supply Chain -- Why Study OM? -- What Operations Managers Do -- The Heritage of Operations Management -- Operations for Goods and Services -- The Productivity Challenge -- Current Challenges in Operations Management Ethics, Social Responsibility, and Sustainability -- Summary -- Key Terms -- Ethical Dilemma -- Discussion Questions -- Using Software for Productivity Analysis -- Solved Problems -- Problems -- Case Studies -- Endnotes -- Rapid Review -- Self Test -- Chapter 2: Operations Strategy in a Global Environment -- Global Company Profile: Boeing -- A Global View of Operations and Supply Chains -- Developing Missions and Strategies -- Achieving Competitive Advantage Through Operations -- Issues in Operations Strategy -- Strategy Development and Implementation Strategic Planning, Core Competencies, and Outsourcing -- Global Operations Strategy Options -- Summary -- Key Terms -- Ethical Dilemma -- Discussion Questions -- Using Software to Solve Outsourcing Problems -- Solved Problems -- Problems -- Case Studies -- Endnotes -- Rapid Review -- Self Test -- Chapter 3: Project Management -- Global Company Profile: Bechtel Group -- The Importance of Project Management -- Project Planning -- Project Scheduling -- Project Controlling -- Project Management Techniques: PERT and CPM -- Determining the Project Schedule -- Variability in Activity Times Cost-Time Trade-Off s and Project Crashing -- A Critique of PERT and CPM -- Using Microsoft Project to Manage Projects -- Summary -- Key Terms -- Ethical Dilemma -- Discussion Questions -- Using Software to Solve Project Management Problems -- Solved Problems -- Problems -- Case Studies -- Endnotes -- Rapid Review -- Self Test -- Chapter 4: Forecasting -- Global Company Profile: Walt Disney Parks & Resorts -- What is Forecasting? -- The Strategic Importance of Forecasting -- Seven Steps in the Forecasting System -- Forecasting Approaches -- Time-Series Forecasting Associative Forecasting Methods: Regression and Correlation Analysis -- Monitoring and Controlling Forecasts -- Forecasting in the Service Sector -- Summary -- Key Terms -- Ethical Dilemma -- Discussion Questions -- Using Software in Forecasting -- Solved Problems -- Problems -- Case Studies -- Endnotes -- Rapid Review -- Self Test -- Part Two: Designing Operations -- Chapter 5: Design of Goods and Services -- Global Company Profile: Regal Marine -- Goods and Services Selection -- Generating New Products -- Product Development -- Issues for Product Design -- Product Development Continuum N2 - Summary : For courses in Operations Management. A broad, practical introduction to operations, reinforced with an extensive collection of practice problems Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the Twelfth Edition contain ample support-found in the book's solved-problems and worked examples-to help readers better understand concepts important to today's operations management profe UR - http://classify.oclc.org/classify2/ClassifyDemo?owi=4927597446 ER -