Table of contents :
Cover --
Title Page --
Copyright Page --
About the Authors --
Brief Table of Contents --
Table of Contents --
Preface --
Acknowledgments --
Part One: Introduction to Operations Management --
Chapter 1: Operations and Productivity --
Global Company Profile: Hard Rock Café --
What Is Operations Management? --
Organizing to Produce Goods and Services --
The Supply Chain --
Why Study OM? --
What Operations Managers Do --
The Heritage of Operations Management --
Operations for Goods and Services --
The Productivity Challenge --
Current Challenges in Operations Management Ethics, Social Responsibility, and Sustainability --
Summary --
Key Terms --
Ethical Dilemma --
Discussion Questions --
Using Software for Productivity Analysis --
Solved Problems --
Problems --
Case Studies --
Endnotes --
Rapid Review --
Self Test --
Chapter 2: Operations Strategy in a Global Environment --
Global Company Profile: Boeing --
A Global View of Operations and Supply Chains --
Developing Missions and Strategies --
Achieving Competitive Advantage Through Operations --
Issues in Operations Strategy --
Strategy Development and Implementation Strategic Planning, Core Competencies, and Outsourcing --
Global Operations Strategy Options --
Summary --
Key Terms --
Ethical Dilemma --
Discussion Questions --
Using Software to Solve Outsourcing Problems --
Solved Problems --
Problems --
Case Studies --
Endnotes --
Rapid Review --
Self Test --
Chapter 3: Project Management --
Global Company Profile: Bechtel Group --
The Importance of Project Management --
Project Planning --
Project Scheduling --
Project Controlling --
Project Management Techniques: PERT and CPM --
Determining the Project Schedule --
Variability in Activity Times Cost-Time Trade-Off s and Project Crashing --
A Critique of PERT and CPM --
Using Microsoft Project to Manage Projects --
Summary --
Key Terms --
Ethical Dilemma --
Discussion Questions --
Using Software to Solve Project Management Problems --
Solved Problems --
Problems --
Case Studies --
Endnotes --
Rapid Review --
Self Test --
Chapter 4: Forecasting --
Global Company Profile: Walt Disney Parks & Resorts --
What is Forecasting? --
The Strategic Importance of Forecasting --
Seven Steps in the Forecasting System --
Forecasting Approaches --
Time-Series Forecasting Associative Forecasting Methods: Regression and Correlation Analysis --
Monitoring and Controlling Forecasts --
Forecasting in the Service Sector --
Summary --
Key Terms --
Ethical Dilemma --
Discussion Questions --
Using Software in Forecasting --
Solved Problems --
Problems --
Case Studies --
Endnotes --
Rapid Review --
Self Test --
Part Two: Designing Operations --
Chapter 5: Design of Goods and Services --
Global Company Profile: Regal Marine --
Goods and Services Selection --
Generating New Products --
Product Development --
Issues for Product Design --
Product Development Continuum

Summary :
For courses in Operations Management. A broad, practical introduction to operations, reinforced with an extensive collection of practice problems Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the Twelfth Edition contain ample support-found in the book's solved-problems and worked examples-to help readers better understand concepts important to today's operations management profe.