Besterfield, Dale H.
Total quality management / Dale H.Besterfield. - 5th ed. - Pearson India: 2011. - x, 445 p.
Table of contents:
Principles and practices --
Introduction --
Leadership --
Customer satisfaction --
Employee involvement --
Continuous process improvement --
Supplier partnership --
Performance measures --
Tools and techniques --
Statistical process control --
ISO 9000 --
Benchmarking --
Quality function deployment (QFD) --
Concurrent engineering --
Experimental design --
Taguchi's quality engineering --
Products liability.
Summary:
Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firm's processing capabilities in order to sustain competitive advantages. The revised edition of Total Quality Management: For Anna University focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. Several technical topics are revised for the present context and their relevance to the.
9788131776308
Total quality management.
Quality control.
Total quality control.
658.562 / BES.
Total quality management / Dale H.Besterfield. - 5th ed. - Pearson India: 2011. - x, 445 p.
Table of contents:
Principles and practices --
Introduction --
Leadership --
Customer satisfaction --
Employee involvement --
Continuous process improvement --
Supplier partnership --
Performance measures --
Tools and techniques --
Statistical process control --
ISO 9000 --
Benchmarking --
Quality function deployment (QFD) --
Concurrent engineering --
Experimental design --
Taguchi's quality engineering --
Products liability.
Summary:
Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firm's processing capabilities in order to sustain competitive advantages. The revised edition of Total Quality Management: For Anna University focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. Several technical topics are revised for the present context and their relevance to the.
9788131776308
Total quality management.
Quality control.
Total quality control.
658.562 / BES.